Friday, February 14, 2014

Amanda Palmer is my Patronus

Lots of people have famous people that they think of as embodying a specific portion of themselves. I have a girlfriend who swears that Beyonce is the living version of her sexuality. Another friend believes Louis C.K. is—in fact—his conscience brought to life. I don't let him watch my children (he knows why).  And I always thought this was something akin to stroking your ego. I mean, it's awfully grand to think that instead of Jiminy Cricket, you've got Louis C.K. sitting on your shoulder telling you to "go ahead and eat that piece of cake, what the hell, you're probably going to be dead from a fucking heart-attack soon anyway," but if you sat down and thought about it, that's kind of depressing.

So I resisted from doing this personification, it just seemed kind of... douchey. 
And then I had this really weird dream....

I was walking into a house. I knew there was going to be a party in the house, and I was excited about going, but I was also anxious because I felt like I didn't belong at the party for some reason. But I didn't know WHY I didn't belong, and that's why I was anxious. So I'm wandering through this house, which I think was a rundown mansion type of thing--like something from a movie set in the South (think Midnight in the Garden of Good & Evil or Gingerbread Man).  And everyone was hanging out, and kind of being chill, and I was still wandering from room to room because I just couldn't find a place that seemed like it was ok to stay because all I could see were people enjoying themselves and I was so anxious. And then I turned around a corner--because at this point I figured I would just leave--and ran smack into Neil Gaiman.

As an aside, I met Mr. Gaiman in person once. He signed my poster (to Jenni: Endless Wishes), and colored in the ankh on Death with a silver sharpie. I still have that poster rolled up and safely stored away.

Anyway, back to the dream. He was dressed in typical Neil fashion: black tee-shirt, darkish jeans, dark shoes, and impossibly good looking tousled hair. Neil apologized in his soft British voice, and told me that he was glad he ran into me. Apparently we were on friendly terms in my dream, because... why not? And I was confused and apologized and told him I was thinking about going home because I just didn't feel very good, and he said, "not until you say hi to Amanda."  Now the Amanda in question is AMANDA FUCKING PALMER*, so there is no way I'm going to say no regardless of how awful I feel.

So we wander into what looks like a comfy looking den, with squashy cushions and ottomans and built-in bookcases with paperback books and a nice fireplace with a comfy looking fire. and sitting on a particulary fancy moroccan pouf was Amanda. She was carelessly strumming a ukulele, not really playing it, but making a clever little melody just the same. She was talking to a pretty girl with long brown hair, speaking in a hushed tone that seemed perfectly appropriate to the room in question. As we walked in, she looked up and smiled and apologized to the girl who got up and walked out, briefly hugging Neil on the way out.

Amanda gestured for me to sit down on the ottoman across from her, and I but my feet didn't seem to want to move. Neil gave me a little nudge, "she won't bite you unless you ask her to, I promise." and then he giggled. Still, my feet wouldn't move. Amanda got up slowly, uncrossing her legs and setting down the uke on another footstool. She was dressed just like I always thought she would be, comfy sweats hung low on her hips, a t-shirt that hung off one shoulder and feet that were gloriously bare. She gamely took my hand and led me to sit by the fire, sitting me down on the pouf she had been sitting on, then curled up like a cat across from me, tucking her legs under her and looking at me with what felt like unblinking eyes.

"So," she said, "tell me." I picked up the uke and started strumming it absent-mindedly, focusing on remembering chords, but not talking. A few moments pass, and I finally look up at her. She's just sitting there, a smile playing on her lips, but not saying anything. waiting... waiting for me to say something. And finally I just start talking, and it's like someone opened a dam. I'm talking about how I felt about people I know dying, why I was upset that I couldn't play my uke at my mother-in-law's funeral, how I felt like I was being put into a role in my family that I didn't want to fill, everything. And she just sat there listening, nodding on occasion... sometimes reaching out and touching my arm lightly and squeezing slightly, and eventually I run out of things to say.

And she sits back slightly, and says, "well? feel better?" And I say, "well a little, I guess." And then I'm caught up in a hug, and it's like nothing I've ever felt. I don't like to be held normally. Even if I like someone I pretty much just allow myself to be held--my body doesn't fully relax. My husband is probably the only person besides the kids who I have allowed to hug me fully and be hugged in return. And this reminds me of a hug like that, except it's somehow more. And then I realize in an instant, that Amanda Fucking Palmer is my patronus.

She's not a physical manifestation of some bullshit part of my personality--she's like a patronus in the Harry Potter books--she protects me from the dementors, and allows me to escape with my mind intact. And I pull back from her slightly to look at her clearly, and she smiles a wicked smile and says, "figured it out, did you?" And then we both laugh and collapse back on the impossibly comfy couch that has now taken the spot of the poufs. 

And from there the conversation turns to ukulele technique and she shows me an easier way to do the D chord, which I can't manage very well because I have a wonky pinkie. And then we laugh about wonky pinkies, and in the middle of another laughing fit she smiles and touches my hand again and starts to tell me what I need to do to keep myself healthy. And it's silly things: drink more tea, remember to actually hold your abs in when you do poses in yoga because you're going to hurt your back, try to show the kids physical affection, always hold hands with your husband when have the chance... and speak your mind.

And then she gave me another hug and whispered something in my ear (I don't remember it) and Neil said, "it's time to wake up, I think." And I woke up.  I remember looking at the clock, and realizing I didn't have to get up for another 1/2 hour or so.  So I settled my head back down on my pillow and thought about what my mind was trying to tell me.  I reached out and took my husbands hand and laid it across my stomach, feeling the callouses on his palm through my tee-shirt and waited for the day to begin.

Later in the day, after we had dropped off our kids at church camp, I finally told him how I had been feeling. And it was like ripping off a band-aid—it felt so much better. And then when I got home, I finally sat down and played my uke again.





*If you don't know who Amanda Palmer is (outside of maybe a throwaway Twin Peaks reference), then you are a sad human being and should google her right away. Also, in addition to being my ukulele hero, she is married to Neil Gaiman.

Tuesday, January 14, 2014

This is why I am unhappy...

Here is the situation in a nutshell:

I ordered a Dell Venue 11 pro tablet from dell on Black Friday because there was a special. I also ordered two Venue 7s, but in a separate order (using the same Dell account). The Venue 7's shipped the next day, and we had them within the week. The Venue 11, however was scheduled for delivery on 1/14. Nothing in the ordering process informed me of this delay--I didn't know about this until I got confirmation of my order. Having extra time, I would periodically check on the order to see if maybe they just found some 11's in a box hiding behind a palette or something. That's when I remembered the Venue 7's shipped to the house via FedEx, so I decided to change the address to my father-in-law's house.  I changed the delivery address before the tablet was sent, because I knew from our previous experience with ordering tablets, that you must have a signature for delivery. The change did not take, but I only found out when I got the shipment notification.

I then contacted Dell customer Serivice and asked them to change the delivery address from my home address, since I knew I would never be home when delivery was attempted to my in-law's address, as he is more consistently home, and had a better chance of signing for this. It took 2 days from sending the email for Sesha to get with me. She was very apologetic about the delay in sending, and told me they could not do that once the package was "in transit." I have since found out from UPS that this is not the case, you can change up to the first attempt, which had not been made. Once the first attempt was made a day or so later (and I was not home, as I knew I would not be), I asked them again. Sesha said that now that an attempt was made, they could definitely not change the address.

Don't get me wrong. Sesha was helpful with my other questions. Most of them stemmed from my inability to get any information about the tablet when I clicked on the link in the order information. It told me the product didn't exist. She told me how much memory was in the tablet (as I asked directly), and sent me a working link that outlined everything in the tablet. However, the she never did answer my biggest question: why did it take over a month to put together a black friday deal and send it... after Christmas. The tablet WAS a Christmas present, alternate arrangements had to be made, and we eventually got it worked out, but why did it take so long in the first place when the Venue 7's shipped pretty much next day.

After the 2nd attempt, I gave up on Sesha (who by this time had stopped responding to my emails anyway) and went to our local UPS store to have it intercepted and sent to the store. The girl at the store was sympathetic but didn't know how to do it. She suggested I call the UPS hotline and ask them to "intercept." The voice menu did not give me this option, so I instead changed the address (for a fee) to my father-in-law's house.

Even this was problematic... I knew that he is consistently out of the house for at LEAST a couple of hours during the day as he has to pick up his grandchildren from school. My fear was that he wouldn't be home to sign, which is why I wanted to change the address to the UPS store. Instead, they attempted delivery while he was in the backyard and could not hear the doorbell. They left and I got a notification from UPS Quantum View. I logged in and contacted UPS using the chat system, and chatted with Sid O. He informed me that UPS could not change the delivery address to the UPS store in Kyle because they might refuse it since they didn't know me. Additionally, it could not be held at the delivery center in San Marcos (the city where I work, incidentally), since that would be a second delivery request. He told me to contact Dell for further help with the issue, and then did not respond to my next two questions: "what happens after the final attempt is made?" and "hello." I waited several minutes, and ended the chat.

Herein lies the problem: Dell says to talk to UPS, UPS says to talk to Dell. 

Eventually I reached out to both Dell and UPS via twitter and UPS responded promptly. they intercepted the package, and had it sent to the delivery depot which happens to be in the same town where I work. Dell responded the next day, and after getting my information, told me: "At this stage,we are unable to change the ship address. Best to contact Carrier & arrange for a time to have the Order dropped. SS"
Exactly how was that helpful? I didn't need to know the status. I didn't want the address to change... I wanted to know why I have had to go through hell to get the tablet in the first place. My tweets were:

  • @Jenni_Froedrick @DellCares UPS got shipping sorted out, but still confused why all the trouble. Feel like this could have been avoided w/better cust svc.
  • @Jenni_Froedrick @DellCares Order# is 512xxxxxx bought 3 tablets in 2 orders. ?? on 1+ mo delay in shipping & wrong ship address. Service Request# was 88xxxxxxx. Thx
  • @Jenni_Froedrick @DellCares also, if it's easier, my email is [email]. Thank you.
  • (in response to aforementioned tweet in paragraph above)
    @Jenni_Froedrick @DellCares Yeah. I took care of that... Took me a week to get it straightened out. Very disappointed.

I know the shipping is taken care of because I took care of it. I still have two questions remaining:
  1. Why was this backordered? Why wasn't I notified of this until I checked out?
  2. Why didn't my address change when I altered and saved it before the unit shipped?
I AM NOT HAPPY. I can tell you that for a fact. I seriously considered having the tablet sent back to Dell this weekend because I am convinced looking at it will only make me angry. But I also went through a LOT of trouble to get to the point where I can actually hold the thing in my hands. Additionally, since this was a present, we were going to let our relatives buy accessories as gifts to go with the big present. since there was no tablet, this was nixed. Instead, I have been waiting for the tablet to arrive to make a decision about whether or not I wanted a case, or a case with keyboard, or maybe a charging stand, etc. Due to the timing, the tablet now mine.

I just don't think I will be ordering from Dell again after this fiasco. Bridges have been set ablaze--they may be burned.Let me be clear: previous to this, we have not had issues with shipping or with the products. And we've ordered several big items from Dell. We're not big spenders, but we are consistent spenders. We have bought TVs, laptops, and now tablets from Dell and it has gone relatively well. But this tablet business has been beyond horrible. After waiting over a month for the tablet, I then had to spend almost a full calendar week straightening out the shipping mess which (apparently) either UPS or Dell could have taken care of at any time.


And that, my dear people, is why I am unhappy.